Can I get my money back?
Yes. If Gantara is not for you, ask us within 30 days of your first payment and we refund it in full. Your subscription ends on the day of the refund, and your files are kept for 30 days after that so you can take them with you.
Where is my data stored?
Your data is hosted in Europe (on OVH Cloud).
Can I access my files from my phone?
Yes. Applications are available for iPhone and Android.
Does Gantara work on Linux?
Yes. Linux and Windows are supported.
Can I share files with other people?
Yes. You can share with anyone by link or email invitation, with optional passwords and expiry dates. Sharing directly with another Gantara account is limited to people on your own plan — your family or your team — so other customers can never find you or your files.
Can I upgrade later?
Yes. A bigger Personal tier or extra 1 TB blocks apply straight away; you only pay the difference for the rest of your billing period. Moving to a smaller tier, or between Personal, Family and Team, takes effect at the end of your billing period. Moving to Gantara Dedicated means setting up your own environment — talk to us and we'll arrange it.
How does Family storage work?
Family is one 3 TB pool for up to 6 people at a flat price. Each member starts with 200 GB and you, as the owner, decide how much everyone gets — the total stays the same and you keep whatever you don't share out. Need more? Add 1 TB at a time.